Systems
Technology enablers ranged from simple productivity software to robust enterprise platforms that aligned with the business objectives. In some cases, these systems were centralized and cohesive or decentralized and antagonistic. There were always changes and priorities to consider regarding data integrity, lifecycle, hardware, software, networks, systems and other purchasing issues. Some company technology was either behind the times or in tune with the market or ahead of the curve. The hazards and timing of procurement; do we retain what we have? Purchase now or wait? Do we build internally or outsource them/it? And more... Lastly, do the systems in place faciitate research and learning to enhance workforce performance and service delivery? Do they also provide relevant metrics into trends and actionable intelligence that define and diagnose current state and can we extract decisions for predictive analytics?